Returns & Exchanges

At COBI, we want you to love your fashion finds, which is why we offer a 30-day hassle-free return window for all unworn items with original tags. If your purchase isn't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print & Pack

Download and print your prepaid shipping label, then securely place your items in their original packaging, ensuring all tags remain attached.

3

Drop Off

Hand your package to any authorized courier location or schedule a home pickup through our portal for maximum convenience.

4

Receive Your Refund

Once our quality team inspects your return, we will process your refund or ship your new exchange item within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing